Updated: October 2024

Heine Brothers' Coffee Inc. ("Heine Brothers'") is committed to protecting and respecting your privacy. This Privacy Policy (the "Policy") applies to our websites, mobile applications, and loyalty programs (the "Services") and sets out our policy on the collection, usage, and protection of your personal information. By using our Services, you agree to the terms of this Policy.
We may update this Policy periodically, so please review it regularly to stay informed of any changes.

How Do We Collect Information?

We collect information about you in various ways, including:

• Voluntarily Provided Information: We may collect information directly from you when you visit our stores, use our Services, or participate in our loyalty programs. This includes personal information like your name, email address, postal address, phone number, etc.
• Automatically Collected Information: We collect certain information automatically, such as browser type, IP address, device type, operating system, and browsing behavior. This includes the use of cookies, pixel tags, and similar technologies.
• Loyalty Program Information: We may collect data related to your participation in our loyalty programs, such as purchase history and transaction details.
• Geolocation Data: With your permission, we may collect and use your device’s geolocation data to provide location-based services, such as finding nearby stores or offering relevant promotions. This data may be collected in real-time or in the background, depending on your app settings. You can manage or disable location services through your device settings. We do not share geolocation data with third parties except as needed to provide these services or comply with legal obligations.
• Third-Party Data: We may receive information about you from third parties, such as marketing partners or social media platforms.

What Information Do We Collect?

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, birthdate, and other details you voluntarily provide.
• Transaction and Loyalty Program Information: Purchase history, location of purchases, and details of transactions.
• Device and Location Information: GPS data (if you allow location tracking), device type, IP address, and browsing behavior.
• Social Media Features: Data collected from social media interactions or features embedded in our Services.

How Do We Use Your Information?

We may use your information for the following purposes:

• To operate and improve our Services.
• To personalize your experience and provide targeted marketing.
• To communicate regarding your account, transactions, and promotions.
• To prevent fraud, ensure security, and comply with legal obligations.

Who Has Access to Your Information?

Heine Brothers' does not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners who help us operate our Services, such as marketing agencies or payment processors. We may also disclose your information if required by law or to protect our rights.

Your Choices

You have the right to opt out of marketing communications or manage location tracking preferences through your device settings.

Security of Your Information

We take reasonable precautions to protect your personal information through encryption, multi-factor authentication, and secure servers.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from them.

Links to Other Websites

Our Services may contain links to third-party websites, and their privacy policies may differ from ours.

Contact Us

For any questions regarding this Policy or your personal information, please contact us at:

Heine Brothers' Coffee Inc.
Attn: Privacy Policy
1301 W Main St
Louisville, KY 40203
support@heinebroscoffee.com